All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. Items marked down 50% off or more, are automatically considered to be 'Final Sale.' No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.
Standard Return Policy
- Our Standard Return Policy
In order to return an item you (the original purchaser) must contact us within 14 days of receiving your order. The item must be new, unwashed, in the original packaging with all tags attached. Items must be returned within 30 days of receiving them. If these requirements are not met, the request will be denied. If you return items that have been denied or do not meet our return policy, the items will be returned to you at your cost. Contact us at email@example.com to return an item, and receive a return label. Once the returned product is received at our warehouse, a refund less the cost of original and return shipping will be issued within 7 days.
Girl's, boy's, and men's swim is returnable as long as it has not been worn or washed and must have hang tags attached. If it has been visibly worn or washed, we will ship this back to you. Women's swim must have the hygienic liner in place with hang tags attached to be eligible for return.
Once an order has been placed, it cannot be changed or combined with another existing order.
Items that cannot be returned for refund are items that are: Bedding, Clearance, Final Sale, Warehouse Sale, Black Friday Warehouse Sale, Last Call etc.
If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to 3 times. If we receive no response after 30 days, you forfeit your right to have the item returned to you.
We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
- Incorrect Item Returns
Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at firstname.lastname@example.org within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.
- Sales & Clearance Sales
- Embroidered Products
Products that have been embroidered/customized are considered 'final sale' and cannot be returned/refunded/exchanged. Please make sure to choose each option carefully as we cannot remake your order if a mistake has been made on your behalf.
For more information on our customization options, read our Embroidery page.
We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.