- Customer Support -

- General FAQs

- Do your items run true to size/is there a sizing chart available?

The majority of our items fit true to size (TTS), if our design team has noted sizing recommendations outside of that norm, it will be stated in the item description.

- Will we be restocking certain items after they sell out?

Not usually, but we do get daily returns that are made available again on the website, so come back and see us!

- What materials are your clothing items made of?

Every fabric we use is specificaly chosen for the item it will be made into with the goal of wrapping your kids in both comfort and quality - check each individual product for specific details on its base material.

- Do you restock sold out items?

Unless an item is returned and placed back into inventory, once our items are gone they're gone! In the cases when a returned item is loaded back into our inventory it does become available again on our website - so check back just in case, we'll keep our fingers crossed for you!

- Why was my Order Cancelled?

Orders placed for items before their intended sale date and time will be cancelled.

- What payment options do you accept?

We accept all major credit cards, PayPal, Venmo, Apple Pay, and Amazon Pay

- Do you offer gift cards?

Yes we do! You can select and cart a gift card just as they would select any other product, after checking out the code will be sent immediately to the email you provide! We recommend if this is a surprise to send it to yourself before you gift it and then forwarding it along, or printing it to give to the recipient whenever the time is right!

Variants are available in amounts of $10, $25, $50 or $100, at this time we do not have a custom amount option.

You MUST enter a CORRECT/VALID email address at checkout to receive the E-Gift Card.

- Sales & Promotions

Buy 1 get 1 Free - Our BOGO promotions apply exclusively to the products included in the sale. The discount will be applied to another eligible product of equal or lesser value at checkout. Items included in these promotions are considered 'Final Sale' and cannot be returned/exchanged.

- Embroidery

We offer embroidery/customization options for a selection of our products. Products that have been customized are considered 'final sale' and cannot be returned/refunded/exchanged. Font options and placements have been carefully selected on a per-product basis to ensure that your product turns out as beautifully as possible.
Print/Pattern placement can vary from product-to-product, which may obscure embroidered text on products. We maintain consistent placement of embroidered letters/words on our customized products, so this is a natural occurrence during the process and is not an error.

Read our Embroidery page for more details on the customization process.

- Shipping FAQs

- When will my order ship?

Your order will be processed as soon as possible, and we do our best to fulfill the oldest orders first. Most orders ship within 2-5 business days from the time your order is received. Warehouse Sales, Site-Wide Sales, and other Seasonal Sales will ship within 5-8 business days from the time your order is received.

- How are my items shipped?

Your items are picked and packed in the order that they are received. There are certain product types that do not ship together. For instance, if you order luggage and a dress, those items will be split and shipped separately. If you receive a partial order, please know that we are doing our best to ship the remainder of your items in a timely manner and as close to the other items as possible.

- Do you provide tracking information for my order?

Yes. Once your order has been fulfilled you will receive a shipment notification by email. This email will be sent to the address you used when you placed the order and will include a tracking number. If you ordered multiple items there is a chance that the items could be split and shipped in separate packages. We do our best to ship all of your items as close together as possible. If your order is split, you will receive separate shipping notifications per package.

- Can I change my shipping information?

If an address is entered incorrectly on your order, please contact Customer Support as soon as possible so that a correction can be made. If the order has not shipped, we can make the necessary changes. We are unable to make changes once the order has been shipped and are not responsible for packages sent to incorrect addresses entered by the customer.

If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping. 

You can change your saved addresses at any time by updating your account information.

- Do you offer international shipping?

Yes, we do offer shipping to Canada. We also offer shipping to Alaska and Hawaii.

*All shipping promotions currently exclude international orders and only apply to contiguous United States*

- Preorders

Please check each item description carefully if the item is a pre-order for the expected ship date. Preorders cannot be canceled or changed in any way once the order is placed. Pre-order items are considered Final Sale and cannot be returned or exchanged once received. 

Address changes, size changes, etc. will not be able to be edited once the order is placed due to the volume of pre-orders. Please order carefully. 

Due to the volume of orders, please allow a few days for your entire order to ship once we receive the garments. We will ship items out in the order that we receive the product.

- Local Pickup

Pickup Location:
SweetHoney Warehouse
605 E. US HWY 80
White Oak, TX 75693


Pickup hours:
Monday - Friday
9AM CST - 3PM CST
We will not be able to fulfill your order before or after this time.
*Orders placed after 2PM CST won't be fulfilled until the next business day*
Local pickup is not available during national holidays. This includes Labor Day, Memorial Day, Christmas Eve/Day, Thanksgiving, etc.

*Due to the current processing time on our product customizations, orders containing embroidered/customized products will be ready for pickup 10-15 business days after the order was placed.* For more information on product customizations read our Embroidery page.

Please allow 2 hours for us to fulfill your order.

You will receive an email once your order is ready for pickup with steps and instructions to pickup your items.
We will hold your order for three business days once the order is placed. If the item isn't picked up within three business days you will be refunded. The items in your order will be restocked on the site.


We will not be able to accept returns or exchanges at our local pickups. These are designated for pickup only.

How to Select Local Pickup as an option:
Once you have selected items in your cart and press checkout, you will have the option to choose local pickup.
Please note that if If you choose an accelerated checkout method in the first step of checkout then the pickup option is not available.

  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal

Shop Pay is a supported accelerated checkout method pickup option. If you use Shop Pay then you will have the pickup option.

 

- Embroidery

Our current processing time for orders containing customized products is 15-20 business days. Please keep this in mind when placing an order that includes a customized product, as the entire order will ship once the product customization is complete.

For more information on our product customizations, read our Embroidery page.

- Returns FAQs

- Our Standard Return Policy

In order to return an item you (the original purchaser) must contact us within 14 days of receiving your order. The item must be new, unwashed, in the original packaging with all tags attached. Items must be returned within 30 days of receiving them. If these requirements are not met, the request will be denied. If you return items that have been denied or do not meet our return policy, the items will be returned to you at your cost. Contact us at support@sweethoneyclothing.com to return an item, and receive a return label. Once the returned product is received at our warehouse, a refund less the cost of original and return shipping will be issued within 7 days.

Girl's, boy's, and men's swim is returnable as long as it has not been worn or washed and must have hang tags attached. If it has been visibly worn or washed, we will ship this back to you. Women's swim must have the hygienic liner in place with hang tags attached to be eligible for return.

Once an order has been placed, it cannot be changed or combined with another existing order.

Items that cannot be returned for refund are items that are: Bedding, Clearance, Final Sale, Warehouse Sale, Black Friday Warehouse Sale, Last Call etc.

If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to 3 times. If we receive no response after 30 days, you forfeit your right to have the item returned to you.

We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.

- Bedding Returns Policy

Due to the nature of bedding, please note that all bedding and linens are non returnable and cannot be exchanged.

- Incorrect Item Returns

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at support@sweethoneyclothing.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

- Sales & Clearance Sales

All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. Items marked down 50% off or more, are automatically considered to be 'Final Sale.' No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.

- Discount Codes and Promotions

Discount Codes and Promotions are offered for a limited time and only one discount code can be used per order. Discounts are not automatically applied to your order unless stated. The code must be entered at check out. Discount codes cannot be combined with any other offer and cannot be applied to previous purchases. Additional exclusions and restrictions may apply.

- Order Cancellations

Due to the limited nature of these pieces, exchanges will not be available. Cancelations will not be made, so please order accordingly. Orders will not be cancelled for change of mind, successful cart buddy, etc...

- Lost or Stolen Packages

In the event that a package has not been updated in 15 days, it is the customer's responsibility to reach out to the carrier and file a claim to start an investigation. We are unable to ship a replacement or issue a refund as the inventory of the purchased item(s) may be limited.

We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.

- Embroidered Products

Products that have been embroidered/customized are considered 'final sale' and cannot be returned/refunded/exchanged. Please make sure to choose each option carefully as we cannot remake your order if a mistake has been made on your behalf.

For more information on our customization options, read our Embroidery page.

- Order Issues FAQs

- I received the wrong order

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at support@sweethoneyclothing.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

- I'm not satisfied with my order

We're so sorry to hear the item you purchased didn't meet your expectations. Your satisfaction is extremely important to us and as long as you meet the criteria for our return policy and reach out to us within 14 days of receiving your order, we'll do what we can to get your item returned and have you shopping again in no time!

- How can I track my order?

Once your order is shipped you will receive a shipping notification that contains tracking information for the item. You can also access this information by logging into your account and selecting the order number in question.

For any questions or inquiries you can reach us at support@sweethoneyclothing.com or by opening a support ticket.