There are a few things to consider when ordering a customized item:
- Please note that the color of the fabric can affect how the thread color appears on the final product. This is especially apparent on the "Chain Stitch" font. Because of this, we don't recommend white for Chain Stitch as it is a thin stitch and does not show up well in that color. We cannot guarantee how the final product will look if it is not a color combination that is shown in our product images.
- Print/Pattern placement can vary from product-to-product, which may obscure embroidered text on products. We maintain consistent placement of embroidered letters/words on our customized products, so this is a natural occurrence during the process and is not an error.
- We do not accept returns, exchanges, or refunds on customized products. These items are considered 'final sale' once you have placed your order.
- Although we don't currently offer a live preview of our customizations, we have done our best to provide multiple examples of each font/color. These serve as a point-of-reference, but are not perfect representations of how your product may turn out. Letter spacing may vary depending on the font and fabric of the product.
- Your orders are created by our employees based on your selections, while allowing room for creative development to ensure the design looks as beautiful as possible.
- Once you have selected the customization options and placed you order, we are unable to make any adjustments. Please make sure that the options you have selected are correct and reflect the desired end product. Any mistakes made during the ordering process do not constitute a refund on your order.