- When will my order ship?
Your order will be processed as soon as possible, and we do our best to fulfill the oldest orders first. Most orders ship within 2-5 business days from the time your order is received. Warehouse Sales, Site-Wide Sales, and other Seasonal Sales will ship within 5-8 business days from the time your order is received.
- How are my items shipped?
Your items are picked and packed in the order that they are received. There are certain product types that do not ship together. For instance, if you order luggage and a dress, those items will be split and shipped separately. If you receive a partial order, please know that we are doing our best to ship the remainder of your items in a timely manner and as close to the other items as possible.
- Do you offer international shipping?
Yes, we do offer shipping to Canada. We also offer shipping to Alaska and Hawaii.
*All shipping promotions currently exclude international orders and only apply to the contiguous United States*
Please check each item description carefully if the item is a pre-order for the expected ship date. Pre-orders cannot be canceled or changed in any way once the order is placed. Pre-order items are considered Final Sale and cannot be returned or exchanged once received.
Address changes, size changes, etc. will not be able to be edited once the order is placed due to the volume of pre-orders. Please order carefully.
Due to the volume of orders, please allow a few days for your entire order to ship once we receive the garments. We will ship items out in the order that we receive the product.
Our current processing time for orders containing customized products is 10-15 business days. Please keep this in mind when placing an order that includes a customized product, as the entire order will ship once the product customization is complete.
For more information on our product customizations, read our Embroidery page.