All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. Items marked down 50% off or more, are automatically considered to be 'Final Sale.' No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.
Cozy PJ's - Up on the Rooftop
The Fine Print
The Fine Print
- When will my order ship?
Your order will be processed as soon as possible, and we do our best to fulfill the oldest orders first. Most orders ship within 2-5 business days from the time your order is received. Warehouse Sales, Site-Wide Sales, and other Seasonal Sales will ship within 5-8 business days from the time your order is received.
- How are my items shipped?
Your items are picked and packed in the order that they are received. There are certain product types that do not ship together. For instance, if you order luggage and a dress, those items will be split and shipped separately. If you receive a partial order, please know that we are doing our best to ship the remainder of your items in a timely manner and as close to the other items as possible.
- Do you offer international shipping?
Yes, we do offer shipping to Canada. We also offer shipping to Alaska and Hawaii.
*All shipping promotions currently exclude international orders and only apply to the contiguous United States*
Please check each item description carefully if the item is a pre-order for the expected ship date. Pre-orders cannot be canceled or changed in any way once the order is placed. Pre-order items are considered Final Sale and cannot be returned or exchanged once received.
Address changes, size changes, etc. will not be able to be edited once the order is placed due to the volume of pre-orders. Please order carefully.
Due to the volume of orders, please allow a few days for your entire order to ship once we receive the garments. We will ship items out in the order that we receive the product.
Our current processing time for orders containing customized products is 10-15 business days. Please keep this in mind when placing an order that includes a customized product, as the entire order will ship once the product customization is complete.
For more information on our product customizations, read our Embroidery page.
- Our Standard Return Policy
In order to return an item you (the original purchaser) must contact us within 14 days of receiving your order. The item must be new, unwashed, in the original packaging with all tags attached. Items must be returned within 30 days of receiving them. If these requirements are not met, the request will be denied. If you return items that have been denied or do not meet our return policy, the items will be returned to you at your cost. Contact us at email@example.com to return an item, and receive a return label. Once the returned product is received at our warehouse, a refund less the cost of original and return shipping will be issued within 7 days.
Girl's, boy's, and men's swim is returnable as long as it has not been worn or washed and must have hang tags attached. If it has been visibly worn or washed, we will ship this back to you. Women's swim must have the hygienic liner in place with hang tags attached to be eligible for return.
Once an order has been placed, it cannot be changed or combined with another existing order.
Items that cannot be returned for refund are items that are: Bedding, Clearance, Final Sale, Warehouse Sale, Black Friday Warehouse Sale, Last Call etc.
If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to 3 times. If we receive no response after 30 days, you forfeit your right to have the item returned to you.
We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
- Incorrect Item Returns
Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at firstname.lastname@example.org within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.
- Sales & Clearance Sales
- Embroidered Products
Products that have been embroidered/customized are considered 'final sale' and cannot be returned/refunded/exchanged. Please make sure to choose each option carefully as we cannot remake your order if a mistake has been made on your behalf.
For more information on our customization options, read our Embroidery page.
We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.